Thank you for choosing our products. To ensure the clarity and transparency of the transaction, please read the following policies carefully before purchasing:

Returns and refunds are not supported

Due to the special nature of the goods, we currently do not offer return, exchange or refund services, including but not limited to the following situations:

Return and exchange requests made by customers due to their subjective reasons (such as dislike, inappropriate size, etc.);

Unopened or used goods (affecting secondary sales);

Discounted items, customized products or digital download content in promotional activities.

  1. Exceptional Circumstances (Optional Clause)

If the following problems occur, we will provide solutions (such as reissue or discount compensation) after verification:

The goods were damaged during transportation (photo/video evidence within 48 hours is required);

Received goods that are seriously inconsistent with the order (such as incorrect color or model).

  1. User Notice

Please place your order with caution: We suggest that you confirm your needs through the product detail page, size guide and customer service consultation before making a purchase.

Inspection reminder: Please check the integrity of the goods on the spot when signing for them. If you find any damage during transportation, please refuse to accept them and contact customer service.

  1. Contact information

If you have any questions, please send an email to omniify@silksagecollective.com. We will reply within 48 hours (on working days).